Shipping policy
Shipping Policy
At Fanci9, we know timing is everything—especially when it comes to your outfit. Here's everything you need to know about how and when your items will arrive:
Shipping for Rentals
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📦 Dispatch Time: Rental items are typically dispatched 1–2 days before your selected event date to ensure on-time delivery.
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🚚 Delivery Options:
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Standard Shipping (3–5 business days)
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Express Shipping (1–2 business days)
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Same-Day Delivery (Melbourne Metro Only) – available upon request and subject to availability.
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📍 Local Pickup: Free local pickup is available in Melbourne. We’ll confirm pickup details with you via email.
Shipping for Purchases
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🛍️ All purchased items are dispatched within 1–2 business days after payment confirmation.
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✅ Tracking details will be provided once your order is on its way.
Shipping Fees
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Free Express Shipping on all orders over $300
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A flat fee applies for orders under $300, based on your selected delivery option.
Important Notes
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Please ensure your delivery details and event dates are accurate at checkout.
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We are not responsible for delays caused by couriers, but we’ll do everything we can to help resolve issues.
Still have questions about shipping or need something urgently?
Email us at hello@fanci9.com.au – we’re here to help 💕